Your Privacy

Your privacy is important to us. It is Energywise’s policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including through our website at energywise.com and any other websites or services we own and operate.

Personal Information

Personal information refers to any information that can be used to identify you. This may include your name, address, telephone number, email address, payment details, device information, and information about how you use our website or online services.

If our website contains links to third-party websites or services, please be aware that those websites have their own privacy policies. We encourage you to review their privacy policies to understand how they collect, use and protect your personal information. This Privacy Policy does not apply to your activities after leaving our website.

This policy is effective as of 15 October 2026.

Last updated: 15 October 2026.

Information We Collect

The information we collect falls into two categories: voluntarily provided information and automatically collected information. Voluntarily provided information refers to personal details you knowingly provide when purchasing air conditioners, requesting installation or maintenance services, submitting enquiries, registering an account or participating in promotions. Automatically collected information refers to information sent by your device when accessing our website, including technical and browsing information.

Log Data

When you visit our website, our servers may automatically collect information provided by your web browser. This may include your Internet Protocol (IP) address, browser type and version, pages visited, date and time of your visit, time spent on each page and other information about your interaction with our website.

If you experience technical errors while using our website, we may also collect information about the error and the circumstances surrounding it. This may include device information, the action you were attempting to perform and other technical details required to identify and resolve the issue. Although this information may not directly identify you, it may be possible to combine it with other information to identify an individual.

User-Generated Content

User-generated content includes reviews, ratings, photographs, videos, testimonials and other materials voluntarily submitted by customers for publication on our website or social media channels. Such content may be associated with the account, name or email address used to submit it.

Please be aware that content submitted for publication may become publicly accessible after review and approval. Once published, it may be viewed, shared or accessed by third parties who are not covered by this Privacy Policy.

Legitimate Reasons for Processing Your Personal Information

Energywise collects and uses personal information only when there is a legitimate and lawful reason to do so. We aim to collect only the information reasonably necessary to provide our products and services, process purchases, arrange installations, deliver maintenance services, respond to enquiries and maintain customer relationships.

Collection and Use of Information

We may collect personal information when you register an account, purchase an air conditioner, request installation or maintenance services, submit a service enquiry, request after-sales support, participate in promotions or surveys, subscribe to updates, browse our website or contact us through email, telephone, social media or other communication channels.

We may collect, store, use and disclose personal information to provide our products and services, process orders and payments, arrange product deliveries, schedule installation and maintenance appointments, provide warranty assistance, respond to customer enquiries, improve our website, conduct analytics and market research, communicate promotional offers where permitted, maintain internal records, prevent fraudulent activities, comply with legal obligations and resolve disputes.

We may also use information to personalise your website experience, improve our customer service, evaluate customer satisfaction and provide relevant product or service recommendations. Personal information will not be processed for purposes incompatible with those for which it was originally collected unless permitted by applicable law.

We may combine voluntarily provided information with automatically collected information or information obtained from trusted third-party sources where permitted by law. For example, information about your location may help us determine installation availability, service coverage or suitable cooling solutions.

Security of Your Personal Information

Energywise takes reasonable technical and organisational measures to protect the personal information we collect, process and retain against loss, theft, unauthorised access, disclosure, copying, misuse or modification.

While we make reasonable efforts to safeguard your information, no electronic transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through or stored on our website.

Children’s Privacy

Our products and services are not specifically directed towards children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to address the situation in accordance with applicable laws.

Disclosure of Personal Information to Third Parties

Energywise may disclose personal information to trusted third parties where reasonably necessary to operate our business, provide products and services, fulfil customer requests or comply with legal obligations. These parties may include our parent companies, subsidiaries, affiliates, employees, contractors, business partners, installation technicians, maintenance service providers, delivery partners, IT service providers, website hosting companies, payment processors, marketing agencies, analytics providers, professional advisers and customer support providers.

We may also disclose personal information to courts, regulatory authorities, law enforcement agencies or other authorised parties when required by law, in connection with legal proceedings or to establish, exercise or defend our legal rights. Where a business transfer, merger or acquisition takes place, relevant personal information may be transferred to the acquiring organisation in accordance with applicable data protection requirements.

Third-Party Services

Our website may use third-party platforms and services to support website functionality, customer communication, advertising, analytics and online transactions. These may include Facebook, Instagram, Google Analytics, Google Ads, WooCommerce and other service providers, where applicable.

These third-party services may collect or process information in accordance with their own privacy policies. Energywise encourages users to review the privacy practices of relevant third-party providers. The final list of third-party services used by Energywise should reflect the platforms actually integrated into our website.

Your Rights and Controlling Your Personal Information

By providing personal information to Energywise, you acknowledge that we may collect, store, use and disclose your information in accordance with this Privacy Policy and applicable laws. You are not required to provide personal information unless it is necessary for a particular service or transaction. However, choosing not to provide certain information may affect our ability to process orders, arrange installations, deliver services or respond to enquiries.

If we receive personal information about you from a third party, we will handle it in accordance with this Privacy Policy and applicable legal requirements. If you provide information about another individual, you must ensure that you have the appropriate authority or consent to share that information.

If you have previously agreed to receive promotional communications from Energywise, you may withdraw your consent at any time by contacting us through the details provided below or by using an available unsubscribe option.

You may request access to personal information we hold about you, subject to applicable legal requirements. If you believe any information is inaccurate, incomplete, outdated, irrelevant or misleading, you may contact us to request correction. We will take reasonable steps to review and correct information where appropriate.

Energywise will not unlawfully discriminate against individuals for exercising their privacy rights. However, certain personal information may be necessary to provide particular products or services, including processing purchases, arranging deliveries and scheduling installation or maintenance appointments.

In the event of a personal data breach, Energywise will comply with applicable legal requirements relating to investigation, reporting and notification.

If you believe we have breached applicable data protection laws or mishandled your personal information, you may contact us with details of your concern. We will review your complaint and respond appropriately. You may also have the right to contact a relevant regulatory authority or data protection body.

You may unsubscribe from marketing emails or other promotional communications by contacting Energywise or using the unsubscribe facilities provided in the relevant communication. We may request additional information to verify your identity before processing certain privacy-related requests.

Use of Cookies

Energywise may use cookies and similar technologies to collect information about how visitors interact with our website. Cookies are small data files stored on your device that help us recognise returning visitors, remember preferences, improve website functionality and understand browsing behaviour.

Cookies may also be used for website analytics, performance monitoring and advertising purposes where applicable. You may manage or disable cookies through your browser settings, although doing so may affect certain website features. Where required by applicable law, we will obtain consent before using non-essential cookies.

Business Transfers

If Energywise undergoes a merger, acquisition, restructuring or sale of all or part of its business or assets, personal information may be transferred as part of the transaction, subject to applicable data protection laws and confidentiality requirements.

Where legally required, affected individuals will be informed of relevant changes concerning the handling of their personal information. Any acquiring organisation will be responsible for handling transferred information in accordance with applicable laws and relevant privacy obligations.

In the event that Energywise ceases operations or enters insolvency proceedings, personal information will be handled in accordance with applicable legal requirements.

Limits of Our Policy

Our website may contain links to external websites, platforms or services that are not owned or operated by Energywise. We do not control the content, security practices or privacy policies of these third-party websites and cannot accept responsibility for their handling of personal information.

We recommend reviewing the privacy policies of external websites before providing personal information or using their services.

Changes to This Policy

Energywise reserves the right to update or amend this Privacy Policy to reflect changes in our business operations, website functionality, products, services, legal obligations or applicable data protection regulations.

Any changes will be published on this page, and the updated policy will take effect from the date specified. We encourage visitors to review this Privacy Policy periodically to remain informed about how we collect, use and protect personal information.

Contact

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Energywise using the following details.

Email: energywisedigital@gmail.com

Location: Sri Lanka