Terms of Service

These Terms of Service govern your use of the Energywise website at energywise.com and any related products and services provided by Energywise. By accessing or using our website, you agree to abide by these Terms of Service and comply with all applicable laws and regulations. If you do not agree with these Terms, you must refrain from using our website or services.

We, Energywise, reserve the right to review and amend any policies on our website, including these Terms of Service, at our sole discretion. Any changes will take effect from the date of publication.

These Terms of Service were last updated on 15 October 2026.

Limitations of Use

By using this website, you confirm that you are at least the age of majority in your jurisdiction or are accessing the website under the supervision of a parent or legal guardian. You agree not to modify, copy, reproduce, reverse engineer or distribute website materials without authorisation; remove copyright or proprietary notices; transfer or mirror website materials on another server; disrupt website functionality or associated services; publish unlawful, misleading, offensive or fraudulent material; violate applicable laws; send unauthorised advertisements or spam; collect user information without consent; or infringe upon the intellectual property, privacy or other rights of third parties.

Intellectual Property

All content, including text, images, graphics, logos, product descriptions and other materials displayed on this website, is owned by or licensed to Energywise and protected by applicable intellectual property laws. Users may access and download website materials for personal, non-commercial purposes only. Unauthorised reproduction, distribution or commercial use of website content is prohibited.

Disclaimer and Limitations of Liability

The Energywise website is provided on an “as-is” and “as-available” basis. While we strive to ensure that all information is accurate and up to date, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues. To the fullest extent permitted by applicable law, Energywise shall not be liable for indirect or consequential losses arising from the use or inability to use our website. Product specifications, features, images and descriptions are provided for general informational purposes and may vary depending on the model and manufacturer. Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Product Information and Availability

Energywise provides air conditioning products and related services, including installation, maintenance and after-sales assistance. We make reasonable efforts to display accurate product descriptions, specifications, pricing and availability. However, product details, stock availability and promotional offers may change without prior notice. We reserve the right to correct errors or inaccuracies and update information where necessary.

Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotional offers, product availability, installation charges, service charges, delivery schedules and service timelines. Energywise reserves the right to correct such information and update website content without prior notice, subject to applicable laws and customer rights. We are not obligated to update or clarify information except where required by law.

User Comments, Feedback and Submissions

If you submit reviews, comments, suggestions, proposals or other materials through our website, you agree that Energywise may use such submissions for legitimate business purposes, subject to applicable laws and our Privacy Policy. We reserve the right to monitor, edit or remove content that is unlawful, offensive, misleading, defamatory, obscene or infringes the rights of third parties. You are responsible for ensuring that any information you submit is accurate and does not violate applicable laws or third-party rights. Energywise assumes no responsibility for content submitted by users to the extent permitted by law.

Accuracy of Billing and Account Information

When purchasing products or requesting services from Energywise, you agree to provide accurate and complete information, including your name, contact details, billing information and service location. We reserve the right to review, limit or cancel orders where necessary, subject to applicable laws. If an order is modified or cancelled, we may contact you using the information provided during your purchase or enquiry. You agree to promptly update your account, contact and payment information where necessary to ensure successful transactions and communication.

Installation and Maintenance Services

Energywise provides air conditioning installation and maintenance services subject to availability, location and technical requirements. Service charges and completion timelines may vary depending on the air conditioner model, installation conditions, materials required and the nature of the service. Additional work or materials not included in the original quotation may incur additional charges, which will be communicated before proceeding. Customers are responsible for providing reasonable access to the installation or service location and informing our team of any relevant site conditions that may affect the installation or maintenance process.

After-Sales Support and Warranty

Energywise provides after-sales assistance for eligible products and services. Warranty coverage, duration and conditions may vary depending on the product, manufacturer and applicable purchase terms. Warranty claims may require proof of purchase and relevant product information. Any exclusions, limitations or conditions relating to warranty coverage will be governed by the applicable warranty terms and relevant consumer protection laws. Customers are encouraged to follow the manufacturer’s recommended usage and maintenance instructions to ensure optimal product performance.

User-Generated Content

You retain ownership of any original content you submit to our website. By submitting content for publication, you grant Energywise a non-exclusive, royalty-free licence to use, display, reproduce and distribute that content for purposes connected with our website and services, subject to your privacy preferences and applicable law. You must not submit content that infringes intellectual property rights, contains malicious software, misrepresents another individual or organisation, or violates applicable laws. Any personal information submitted through the website will be handled in accordance with our Privacy Policy.

Accuracy of Materials

The information presented on the Energywise website is intended for general informational purposes. While we make reasonable efforts to maintain accurate information, product specifications, technical features, performance characteristics and service details may change. Energywise does not guarantee that all information will be complete or suitable for every individual requirement. Customers are encouraged to confirm product suitability, technical requirements, cooling capacity, installation conditions and service availability with our team before making a purchase or booking.

Promotions and Special Offers

Promotional offers published by Energywise are valid only during their stated promotional periods and are subject to applicable terms and conditions. Eligibility requirements, stock limitations and other conditions may apply. Energywise reserves the right to amend or withdraw promotions where permitted by applicable law. Customers must meet the specified promotional requirements to qualify for any advertised offer.

Right to Terminate

Energywise reserves the right to restrict, suspend or terminate access to our website or services where users violate these Terms of Service or engage in unlawful, fraudulent or harmful activities. Termination of website access does not remove any outstanding payment obligations or affect rights and responsibilities that survive termination. Where appropriate, Energywise may take further action to protect its website, customers, employees and business interests.

Entire Agreement

These Terms of Service, together with any applicable policies published on the Energywise website, constitute the agreement governing your use of the website. Failure by Energywise to enforce any provision does not constitute a waiver of that provision. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue to apply. Energywise shall not be responsible for delays or failures resulting from circumstances beyond its reasonable control, subject to applicable laws.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Energywise, its employees, representatives, directors, affiliates and partners against third-party claims, losses, liabilities or expenses arising from your unlawful use of the website, violation of these Terms of Service or infringement of third-party rights. This provision does not limit any rights available to consumers under applicable law.

Severance

If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision shall be severed to the extent necessary. The validity and enforceability of the remaining provisions shall not be affected, and those provisions shall continue to operate to the fullest extent permitted by applicable law.

External Links

Our website may contain links to third-party websites or services. Energywise does not control or assume responsibility for the content, accuracy, privacy practices, security or policies of external websites. The inclusion of a third-party link does not imply endorsement, approval or affiliation with Energywise. Accessing third-party websites is at your own discretion and risk, and we encourage users to review the applicable terms and privacy policies of those websites.

Unauthorized Use of Energywise Property

Unauthorised use of the Energywise name, logo, trademarks, product materials or other intellectual property is prohibited. No individual or organisation may impersonate Energywise, falsely represent a business relationship with our company or use our brand identity to obtain services, customers, payments or personal information through fraudulent or misleading activities.

Contact Information

For any questions, concerns or enquiries regarding these Terms of Service, please contact Energywise through our official website at energywise.com, by email at energywisedigital@gmail.com. Our team will provide assistance regarding our products, services and website policies.